Saturday, May 02, 2015

IT Help Desk Officer, Performance Management Support Contract (PERFORM), Pakistan - 2015



IT Help Desk Officer, Performance Management Support Contract


(PERFORM), Pakistan


Company Profile:


MSI is an international development firm in the Washington, D.C., metro area with a 30-year history of helping to deliver results across the developing world. In 2008, we became part of Coffey International Limited . Since that time, we have greatly expanded our ability to respond seamlessly and flexibly to client needs with Coffey’s international development offices in the United Kingdom and Australia. We operate in some of the most challenging political and economic climates in the world, including Afghanistan, Iraq, and South Sudan. MSI currently employs over 800 development experts in the fields of public sector management, monitoring and evaluation, governance, and anticorruption. For more information on MSI, please visit our website at www.msiworldwide.com.


Project Summary:


In May 2015, the United States Agency for International Development (USAID) awarded a five-year contract to Management Systems International (MSI) to provide performance management support to USAID-sponsored development programs throughout Pakistan. The Performance Management Support Contract (PERFORM) will serve as a centralized management support mechanism supporting USAID/Pakistan’s mission to increase stability, democracy, and prosperity for the men and women of Pakistan through the implementation of the Mission Strategic Framework (MSF). PERFORM will provide data and information to help project managers improve project results through better implementation and design, as well as services that support the Mission’s learning and adaptive process, enabling it to better target its programming and achieve its goals and objectives. The performance components will include: (1) Monitoring Services; (2) Evaluation Services; (3) Assessment Services; and (4) Learning Support Services.


Please note: Only citizens of Pakistan are eligible for this position.


Position Summary:


MSI seeks an IT Help Desk Officer. The an IT Help Desk Officer, under the guidance of MIS/GIS Lead, will serve as technical hardware/ Software assistance and support to the project staff. S/he will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This is a full-time position based in Islamabad, Pakistan; with limited travel to field offices as needed. It is expected to begin immediately and continue through April 2020.


Responsibilities:


  • Troubleshooting and maintenance of desktops, laptops, and peripherals.

  • Setup and configure computers with the required software for new users.

  • Backups of workstations.

  • Physical work related to the computers’ hardware issues and moving workstations to another location.

  • Support System/Network Administrator in Implementation of Systems and IT Policies.

  • Maintain helpdesk support ticketing system.

  • Ensure the systems and software are kept up to date and messages are passed on and feedback received promptly.

  • Assist in the preparation of technical documentation.

  • Compile and maintain IT inventory of hardware and software.

  • Provide training to clients in the use of system and applications.

  • Perform other duties as assigned by the management.

Qualifications:


  • Bachelor’s degree in IT/CS; four-year program preferred.

  • Minimum two (2) years of relevant IT experience.

  • Proficiency in computer applications, such as MS Office: Word, Excel, PowerPoint, is required.

  • Ability to work as part of a team .

  • Strong communications and organizational skills.

  • Ability to produce high quality work under deadlines.

  • Ability to manage multiple assignments.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.
MSI is an EEO/AA/ADA Veterans Employer.



PI89919123
Apply Here





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