Employer:
Industry:
IT Support and Networking
Location:
Karachi, Pakistan
Job Description:
Manage ERP system modules and provide required support to end users working as part of central ERP support team in the capacity of Level 2 Dynamics AX Support
· Manage change management in ERP by following industry standard change management processes /methodologies.
· Ensure ERP environment maintenance and regularly update Prod, UAT and Dev instances with new updates and releases.
· Ensure 100%backups of all business critical data and also ensure proven/tested disaster recovery procedures.
· Extract business requirements from key stake holders on new reports and further design, test and rollout reports meeting business requirements.
· Manage the integration of the Dynamics AX with other Business applications as per defined business requirements.
· Work as technical lead in the enhancement of ERP system in order to continually improve there liability, performance and high uptime.
· Establish test plans and develop customer specific customization’s in MS Dynamics AX.
· Liaise with global support teams in resolving complex ERP related issues and maintain high standards of support on consistent basis.
· Guide and coach junior AX support positions where on regular basis and enhance capacity of ERP support team.
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