Head of HR Operations

Position Title: Head of HR Operations
Company Type: Large International Organization
Sector: Development
Salary: No salary info
Location: Karachi
Contract Duration: Two years — with the possibility of extension, and opportunity to apply for positions in the organisation as an internal candidate

Essential Requirements (by Career Pakistan):
Sector/Company Type: ANY
Function:
— Experience of HR Generalist or HR Business Partner or HR Operations or HRIS work — or Experience in most key areas of HR
— Some previous (or early in career) experience related to HR Operations (such as managing databases, employee records/files, etc)
Job Title: Experience at Manager/Assistant Manager level
Other:
This position requires expertise of basic Excel (not advanced Excel).  If you have Excel-related experience, please mention it in your CV and Supporting Statement. Thanks.

Note:
— Candidates may be required to take a test of basic Excel (not advanced Excel).
— Candidate should be capable and willing to do HR Operations work
— This position directly reports to the Head of HR.  As such, it is the Number 2 level role in HR in the organization. Thus, the candidate’s experience should ideally demonstrate potential for future growth within the organization (while performing HR Operations work in the current role).

Note:
— While sending CV, please mention your current/last monthly salary.
Note on Supporting Statement:
— You will be required to write a Supporting Statement (Essay). Your Supporting Statement will significantly help determine whether or not your application is short-listed. Thus, writing an excellent Supporting Statement is very important.
— Please ensure that you highlight the relevant skills, knowledge,experience, and qualifications you have relevant to the role.
— Please refer to the role profile and link your experience, qualifications, and interests to the requirements.

Purpose of Job:

– The post holder would be required to support the Director of Human Resources and leadership teams by providing operational HR support and advice across Pakistan to drive the people strategy. The Head of HR will be responsible for the design, implementation, and transition and championing of HRIS systems across the organization Pakistan and towards the automation of various HR processes.

The Organization:
– We the world’s leading cultural relations organisation and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world. We call this work – cultural relations.

Context and Environment:
– We have been in Pakistan for over sixty years, and during that time we have developed deep and lasting relationships with individuals and organisations. We are re-opening Libraries as convening spaces, content hubs and information services that support our wider strategy in Pakistan. Our Libraries in Pakistan have been closed for 15 years and so we are re-designing the space and approach to Library services and this will also include recruiting and developing a new team of people as well as a culture
change for the organisation.
In Pakistan we operate at scale supporting 500,000 exams a year, working with over 150,000 teachers and all Higher Education Institutions. We have ambitious plans for Arts, further work in English – especially in Sindh and KPK building on our success in the Punjab.  We aim to do this through delivery of services using a range of channels including more digital avenues. This will have implications on our staffing models and the skill set of our staff.
Exams is the key income generating business for us in South Asia and in Pakistan, and currently accounts for 50% of staff and 70% of total income.  Over the next few years we will need to continue to grow this business, but as we face more competition and extra financial pressures arising from regularising our tax and status we will need to be responsive to the markets in order to make our operations more efficient and relevant.
Against this backdrop of significant opportunities, a desire to scale up and generate considerably more income is the fact that we operate in a high risk country geopolitically, economically and with regards to security. This has an impact on staff recruitment and retention and employee well-being.

– Global HR team context:
The global HR team is undergoing a significant restructure to position it more effectively to support the rapidly changing needs of our organization.
The key changes will be around delivering a more efficient and effective HR service in the region and in countries that supports business strategies.  To this effect, this role will work closely with the regional HR structure to support this organisational transformation.

Account abilities, responsibilities and main duties:
– Set strategic HR policies in consultation with the Director HR and in line with regional and corporate procedures.  Ensure that these policies are kept up to date in line with the local labour law requirements and are accessible and reviewed on a regular basis.
– Oversee and monitor the implementation of HR policies and procedures in areas of recruitment, performance evaluation, Terms and Conditions of Service (TACOS), grievance procedures and end of service indemnity payments.
– Lead on job evaluation of roles in Pakistan as a basis for grading and salary benchmarking. Advice and evaluate role profiles for existing and new positions. Maintain a job description repository of key and standard role profiles as per business need.
– Make strategic recommendations for process and system improvement by regularly evaluating different HR metrics.
– Be the HR systems owner and work with the rest of the HR Team to maintain data (standards and governance) and to ensure processes and procedures are lean, understood and followed across the organization.
– Lead on HR data analytics for the Pakistan operation and make strategic recommendations to achieve overall objectives of our organization in Pakistan. This includes managing the HR Information Management System on a real time basis against HR KPI’s and regular reporting of key HR metrics to the HR Director and the senior leadership team. Based on insights from these reviews the post holder is to develop strategies in collaboration with HRD to achieve positive outcomes for Organization.
– Lead for issuing of all HR related contracts & letters nationally
– Lead the implementation of HRIS project, including the business change required to deploy the solution effectively for seamless and integrated HR solutions across our organization in Pakistan. Provide expertise and guidance to colleagues when necessary.
– Manage HR budget and ensure spend remains in line with agreed budgets. Develop HR budget with monthly forecasts against planned activities
– Lead on employee medical benefits and ensure constant process improvement where necessary for seamless delivery of services by the insurance company.
– Responsible for monthly payroll
– Line manages and develops Executive Coordinator, Executive Officers across all three locations will have dotted line reporting to the post holder as well Relationships (key stakeholders)
– SBU leads, Area Directors and leads of all thematic teams
– Regional HR Team, South Asia
– External partner organisations and service providers

Threshold requirements:
– Nationality requirements: Must have right to work in Pakistan
– Security clearance required: Required to undertake National security vetting check and local police checks.
– Assessment Stage: Shortlisting & Interview
– Language(s): Fluent in English and Urdu

– Qualifications: Minimum of 16 years of education (qualified to degree level), or equivalent by experience. Professional HR qualification preferred.

Skills & Behaviours:
Skills and Knowledge
– Planning & organizing (L3)
Develops annual plans –  Develops and reviews the implementation of annual plans for a work group or function, taking account of business and customer requirements and
reconciling competing demands.
– Analyzing data and problems(L3)
Analyses patterns – Able to seek out and examine a range of information to identify patterns, trends and options, to solve multifaceted problems.
– Communicating and Influencing- L4
Uses influencing techniques – Uses formal and informal negotiating and motivation techniques to influence others’ behaviour and persuade them to think and act differently, while respecting difference of view and culture.

Behaviours:
– Working Together (Most Demanding)
– Connecting with Others (More Demanding)
– Shaping the Future (More Demanding)