JOB DESCRIPTION

The team:

The Network Operations Centre (NOC) manages and maintains our large network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of the company to deliver a world-class customer experience.

Main duties:

- Use network tools to monitor core network and customer services.

- Proactively initiate incident management process.

- Perform diagnostics on all Voice network and customer faults.

- Generate action plans to troubleshoot all Voice network and customer faults.

- Track the incident management of proactive and reactive issues through the Trouble Ticket system.

- Management and Technical escalation of Trouble Tickets in line with process.

- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults

- Liaise with customer representatives to progress fault resolution.

- Support local Field operations with maintenance activities.

- Works in the NOC on a 24x7 shift rota.

Knowledge and experience required:

- Minimum three years of work within Cisco Unified Communications environment

- Minimum two years of work in a technical Voice support position.

- Excellent understanding of VOIP principles and of the components of a VOIP network

- Strong technical understanding of CUCM, Unity, Presence and Session Border Controllers.

- Good knowledge of SIP and H.323

- Excellent understanding of Routing and Switching including QoS.

Qualifications:

- BCS, BE or equivalent

- CCNP Voice/CCVP

- ITIL or Equivalent certification (desirable)

Person specification:

- Professional, structured and proactive approach.

- Self-motivated with excellent interpersonal and communication skills.

- Positive and approachable team player.

- Calm and productive under pressure.

- Detail-oriented and organized approach to work.

- Efficient and productive with good time management skills.

- Able to resolve problems quickly and effectively.

Languages:

- Excellent English language (written and spoken) a must.

View the original article here

Purpose Of Position:

CVA Officer will be responsible not only to implement the advocacy related Project in line with WVP advocacy strategy to empower communities in the flood affected target areas, especially women and children, but also all project in which Citizen, Voice and Action approach is involved. In this way communities are more aware about their entitlements including social, economic and political rights & responsibilities. CVA officer will assist to lead, manage and promote Citizen Voice and Action within and outside of the organization.  The CVA Officer will support  all WVP’s advocacy CVA based interventions which aim to ensure general ccommunities (especially women and children) in the flood-affected areas to be able to live in an environment in which they protect not only their own rights but also their future in terms of communities participation. CVA Officer will also ensure that all WVP projects strategies are aligned together and a mechanism of sustainability is ensured.

Major responsibilities:

Skills and Knowledge:

Education & Experience:

Requires strong skills of communication, negotiation, mediation and coordination, both verbal and written.

View the original article here

Purpose Of Position:

CVA Officer will be responsible not only to implement the advocacy related Project in line with WVP advocacy strategy to empower communities in the flood affected target areas, especially women and children, but also all project in which Citizen, Voice and Action approach is involved. In this way communities are more aware about their entitlements including social, economic and political rights & responsibilities. CVA officer will assist to lead, manage and promote Citizen Voice and Action within and outside of the organization.  The CVA Officer will support  all WVP’s advocacy CVA based interventions which aim to ensure general ccommunities (especially women and children) in the flood-affected areas to be able to live in an environment in which they protect not only their own rights but also their future in terms of communities participation. CVA Officer will also ensure that all WVP projects strategies are aligned together and a mechanism of sustainability is ensured.

Major responsibilities:

Skills and Knowledge:

Education & Experience:

Requires strong skills of communication, negotiation, mediation and coordination, both verbal and written.

View the original article here

1- Telesales/Telemarketing for few of the most renowned brands in the US.

2- Dialing the customers in the US/Canada.

3- Working in the Night shifts for 9 hours a day.

4- Follow & achieve Sales Targets.

View the original article here