Thursday, March 24, 2016

Customer Service Executive-Al Noor Sugar Mills Ltd. (MDF Board Division)



Customer Service Executive



Al Noor Sugar Mills Ltd. (MDF Board Division)



Requirements



Skills:


Should be Fluent in English


Good communications skills


Ability to listen and active problem solving

skills


Ability

to handle pressure 


Responsibilities



  • Answer calls professionally to provide information about

    products and services, take/ cancel orders, or obtain details of

    complaints.

  • Keep records of customer interactions and transactions, recording

    details of inquiries, complaints, and comments, as well as actions

    taken. Process orders, forms and applications.

  • Follow up to ensure that appropriate actions were taken on customers’ requests.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation. 


Required Skills



  • English


  • Pressure Handling


  • Active Learning


  • Problem Solving


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