We are looking for a highly motivated individual with prior experience in handling support queries for International clients (US in particular). Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.Job Responsibilities:

Please note that this is a 3rd shift job starting from 0700 PM to 0300 AM

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We are looking for an experienced and highly skilled Content Writer for our Customer Support Department. Position holder will be responsible for carrying out support related writing activities for our online design website.

MANDATORY: Excellent English writing skills are a MUST. Masters Degree holders (preferably Journalism or English majors) or O/A Levels graduates are encouraged to apply for this position.

Job Responsibilities:

Identifying issues and resolving those within a given time frame.
Liaison with other departments including US office.
Handling customer queries via phone call/email/ticket system and live chat
Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.
Maintaining customer records - Keeping track of orders, up sells and monitoring of design projects
Good reporting skills and ability to provide valuable guidelines to customers.
Exceptional Writers are encouraged to apply and will be considered for senior support position after training

NOTE:
- Please note that this is a 3rd shift job starting from 0600 PM to 0200 AM
- Pick and Drop Facility will be provided

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