Jobs in Limton Group of Companies-Software Support Engineer
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Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts
Wednesday, November 26, 2014
Thursday, November 20, 2014
Customer Support Trainee (Karachi)
Employer: Vital Soft
Industry: Customer Service
Location: Karachi, Pakistan
Job Description:
Vital Soft is looking for Customer Support Trainee whose main purpose is to liaise with the customers via email, calls or by any other communication medium to resolve their queries within a reasonable time period or as per nature of the query. Candidate should have the knowledge of system Installation, networks and hardware issues along with the knowledge of database, Deployment, analytical solution, Sql 2005, Sql 2008
- Fluent English and good customer handling skills are must.
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Tuesday, October 21, 2014
Software Support Engineer (Karachi / Lahore)
Employer: Limton Group of Companies
Industry: IT Support and Networking
Location: Pakistan
Job Description:
Having at least 1-2 years of experience on software complaint handling, Server / Client & Web application deployment along with the Qualification: BS / BCS / IT Diploma with sound knowledge of MS Access, SQL server & Data base management and skill on hardware & Networking.
No. of position = 6.
Salary Negotiable + incentives.
Must have own Bike. Special preference will be given to Market Knowledge of IT and Good Negotiation Skills.
Interested candidates may forward resume with the subject line “SOFTWARE SUPPORT ENGINEER with location (KHI/LHR)”
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Monday, September 15, 2014
M&E Officer/Incharge Management Support Unit
Job Summary & Specific Responsibilities:
The Monitoring & Evaluation Officer/Incharge Management Support Unit will be responsible for the design, development and implementation of a comprehensive, efficient and effective system of monitoring and evaluation (M&E System) that will enable the project to track progress, evaluate effectiveness, and assess the impact of programs portfolio. The ME Officer/Incharge MSU will provide technical leadership in M&E systems design and implementation. The incumbent will also act as resource for all project staff on utilization of M&E tools to enhance program design, monitoring, evaluation and reporting. S/he will also represent monitoring & evaluation reports in meetings with various stakeholders.
Duties and Responsibilities:
Program Management
Develop and implement M&E strategy in conjunction with, and as a member of, the Senior Project Management Team to ensure project goal and objectives are metLead and supervise the project’s M&E team in order to have a state of the art project M&E unitParticipate in the development and revision of implementation plans, work plans and budgetsLiaise with M&E counterparts of local implementing partners, international, and government agencies involved in related activities and collaborate in promoting high quality results and complementary effortsMonitoring, Evaluation and Quality Improvement
Provide leadership in developing and implementing the M&E framework for the project based upon the new Life of Project Workplan and Performance Monitoring Plan (PMP)Lead data collection, data cleaning, management and analysis activities across all project value chains and locations, which include the design and implementation of baseline, mid-term and end of project evaluations, surveys, special studies, and other components of the M&E system as technical assistance needs ariseDesign, implement and revise the PMP, as needed, including the development of performance indicators, monitoring tools and results frameworksEnsure integration of cross-cutting themes, such as gender equity and environmental mitigation, in the M&E designs Coordinate quality improvement activities across functions and value chains, including identifying potential quality gaps, developing and supporting staff trainings, and providing data to drive continuous improvementSupport the timely production of monthly, quarterly annual program reports and ad hoc reports as needed by the donorDevelop a monitoring and evaluation capability for all grant activitiesProvide overall management for the IT/MIS and GIS team’s data collection, analysis, and dissemination of GIS data for program implementation, evaluation, and decision makingQualifications and Experience:
Bachelor’s degree required, Master’s degree preferred, in relevant field with strong quantitative component (M&E, statistics, economics, etc.)At least 7-10 year experience with a combination of private sector and international development organizations, and at least 5 years of M&E experience with international donors funded programs.Familiarity with database design, analysis, and implementation of relational databases and GISExperience in training, guiding, and managing field-based M&E staff, a plusProven track record of successful teamwork, good presentation/facilitation skills and excellent verbal and written communication skills required; training design and instruction preferredAbility to prioritize multiple tasks, work under pressure, and meet deadlinesProficiency in Microsoft Excel and Access database required, SPSS a plusExcellent oral and written communication skills in English and interpersonal skillsFluency in Urdu and regional languagesAbility to travel up to 30% or more throughout project sitesTuesday, July 03, 2012
Customer Support Executive, Karachi - Right Solution
We are looking for a highly motivated individual with prior experience in handling support queries for International clients (US in particular). Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.Job Responsibilities:
Handling customer queries via phone call/email/ticket system and live chatMaintaining customer records
Keeping track of orders and monitoring of design projects
Provide valuable guidelines to customers
Finding upgrades/up sell opportunities
Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.Pick and Drop Facility will be provided.
Please note that this is a 3rd shift job starting from 0700 PM to 0300 AM
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Resident IT Support Engineer, Abbotabad - Micro Innovations & Technologies Pvt. Ltd.
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Monday, June 11, 2012
Content Writer - Customer Support, Karachi - Right Solution
We are looking for an experienced and highly skilled Content Writer for our Customer Support Department. Position holder will be responsible for carrying out support related writing activities for our online design website.
MANDATORY: Excellent English writing skills are a MUST. Masters Degree holders (preferably Journalism or English majors) or O/A Levels graduates are encouraged to apply for this position.
Job Responsibilities:
Identifying issues and resolving those within a given time frame.
Liaison with other departments including US office.
Handling customer queries via phone call/email/ticket system and live chat
Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.
Maintaining customer records - Keeping track of orders, up sells and monitoring of design projects
Good reporting skills and ability to provide valuable guidelines to customers.
Exceptional Writers are encouraged to apply and will be considered for senior support position after training
NOTE:
- Please note that this is a 3rd shift job starting from 0600 PM to 0200 AM
- Pick and Drop Facility will be provided
View the original article here
Thursday, May 24, 2012
Asst. Manager Products Support, Lahore - ROZEE.PK
Should be able to:
- Strategically manage a team and the responsibilities that come with it.
- Respond to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
- Provide Pre and Post Sales Support to customers over emails and phone.
- Get abreast of ROZEE tools and services
- Perform customer verification
- Able to use company provided software tools
- Proofread content before it goes Live over the website
- Follow-up on missing information by the employers
- Deal directly with customers over the phone and via e-mails
- Keep records of details and inquiries of customer complaints and take action accordingly
- Create and maintain warm & strong client relationship by assisting them in using ROZEE products
View the original article here
Monday, May 21, 2012
Thursday, May 10, 2012
Online Customer Support Representative, Karachi - Nybble Tech
Full Time/Permanent ( firstshift )Nybble Tech, a website agency located in Karachi which has clients all over the world including USA, UK, Australia and Middle East needs a dedicated Customer Support Representative which can interact with customers to provide and process information in response to inquiries, concerns and requests about products and services through online web chat, email and telephonic calls.
Main Job Tasks and Responsibilities
Deal directly with customers either by web chat, emails or telephone calls.Respond promptly to customer inquiriesDeal with complaints in a professional and timely fashion.Handle and resolve customer complaintsObtain and evaluate all relevant information to handle inquiries and complaintsPerform customer verificationsProcess orders, forms, applications and requestsDirect requests and unresolved issues to the designated resourcePeep records(logs) of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenCommunicate and coordinate with internal departmentsFollow up on customer interactionsReport to Project Manager for all QueriesEducation and Experience
High school diploma, general education degree or equivalentKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsAbility to type fastNumeric, oral and written language applicationsProduct knowledge (Relevant training will be provided)Key Competencies
Excellent communication & interpersonal skills ? both verbal & written which will enable you to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organization as efficiently as possibleExcellent Interpersonal skillsExcellent Communication skills - verbal and writtenExcellent Listening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collection and orderingCustomer service orientationStress tolerance- Excellent Grammar, Spelling and Punctuation.- Excellent Interpersonal skills
- Excellent Communication skills verbal and written
- Excellent Listening skills,
- Problem analysis and problem-solving
- Data collection and ordering
- Customer service orientation
- Stress tolerance
- Excellent communication & interpersonal skills both verbal & written which will enable you to deal with external and internal parties in a professional manner, developing solutions and communicating through across the organization as efficiently as possible.
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Friday, March 30, 2012
MCTIP / MCSE Tech Support Agents, Karachi - Promosoft Pakistan
Direct Interaction with customers located in the USA/UK / remote connection/chat support as the first face to the customer (Inbound) for everyday PC performance issues relating from optimization, registry cleaning, privacy and security issues, anti-virus and spyware issues.
Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on products or services.
Managing and updating customer database based on the troubleshooting performed on the session.
Up-sell appropriate products during the course of the chat
This can be related to any computer/peripherals related software
Achieve chat Quality requirements as outlined via Call Monitoring Guidelines
Achieve Productivity requirements and performance delivery as outlined via Operation scorecard Handling/Managing irate customers and directing them as per the refund/charge back policy as and when requested.
Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Demonstrated flexibility and contributions to creating a team environment
Continual enhancement of ones performance
Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of ones responsibilities.
Person is expected to treat all information related to our customer database and business line with strict confidence.
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
They will also be responsible for handling customers post registration technical queries, providing post-sale customer service AND to engage and interact with the customer management team responsible for servicing and selling additional plans and products or services to current customers.
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Monday, March 19, 2012
IT Support Engineer, Lahore
Hardware troubleshooting and maintenance.
Software installation and configuration.
Network maintenance and troubleshooting.
Manage hardware inventory in coordination with Asst. Manager IT.
Manage data backups.
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Saturday, March 03, 2012
Blogger and Online Customer Support Representative (Karachi)
Employer: Apex Solutions
Industry: Customer Service, Web Development
Location: Karachi, Pakistan
Job Description:
- Vacant Position: 5
- Salary Package: 14,000/- + Incentive
Job Responsibility:
Will be looking after web development blogging services,customer support and crossing of web development products.
Candidate should hold good communication and neutral accent also candidate should be good in writing skills.
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Customer Support Representative, undefine - AlQuran Classes
AlQuran Classes is looking to hire fresh or experience candidates.
We are Canadian Based organization. Candidate must have experience in customer support and sales representative for our online customers. Our customer are based in USA , Canada, UK , Japan and some other countries. We are looking energetic candidates who have good English speaking skills and good confidence.JOB STARTS FROM 1:00 AM MORNING TILL 6:00 AM
This is home based permanent job you can work from piece of your home. There is no commission, we offer salary and bonus. We can also train individual as per need.
Individual must have following. Good spoken English and good online phone communication skills.
. Must have high speed internet from good reputable company or PTCL
. Must have UPS or Laptop.
. Must ready to work in night shift.
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Thursday, September 15, 2011
Unit Head Alternate Delivery Channels Application Support (Multan / Islamabad)
Employer: DNS Group
Industry: Software Development
Location: Islamabad, Multan, Pakistan
Job Description:
Provide First Level support to ADC Operations Unit.
To implement ADC projects for diversified services through alternate delivery channel.
To ensure that issues reported by ADC operations or Business
team(s), are identified and resolved in a timely manner.
To ensure that upgrade patches provided by the development team or external vendors have been effectively tested before implementation in the production environment.
Provide technological support to business for extending services delivery through ADC.
Plan implementation and up gradation of softwares with minimum or no disruption to business.
Skills Required:
- Management Skills
- Banking Application (ADC) Domain
- Experience of performing Functional Testing of software upgrades
- Expertise on Project Management Tools
- Excellent Presentation & Communication Skills
- Service Delivery Awareness
Minimum Experience required 20 years in General Management.
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Sunday, August 07, 2011
Customer Support Executive, Multicities - Zahdan Group
- Friendly, polite and tactful attitude;
- Excellent communication and good presentation skills;
- Ability to cope up with multiple projects and deadlines;
- Ability to motivate and energize the fellow team members and a team player;
- Ability to tackle with diverse customers;
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Customer Support Assistant, Multicities - Zahdan Group
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