Purpose of assignment:

UNICEF seeks to support governments of countries that have adopted the cluster approach to gradually and progressively start the process of transitioning WASH cluster coordination to national WASH humanitarian coordination mechanism, and build the capacity of national governments to deliver effective WASH humanitarian coordination, preparedness and response. Government ownership offers greater potential for synergy with the wider WASH sector, allowing for meaningful dialogue on resilience and risk reduction across sectoral investments. This assignment seeks review the readiness and capacity in Pakistan to support the development and strengthening of national WASH humanitarian coordination and to support the development of an effective WASH coordination structure which could be applicable in all the provinces of Pakistan.

Purpose of consultancy:

Under the supervision of the WASH Specialist Islamabad, the WASH Cluster Coordinator and the Chief of WASH Pakistan and in close coordination with the overall WASH team in Pakistan, Government counterparts, WASH Cluster members, the incumbent is responsible for the development of a strategy and action plan to support the transition to nationally led humanitarian WASH coordination.

Background:

The WASH sector is frequently found at the center of humanitarian crises given the importance of access to safe drinking water and the threat increased morbidity and mortality, often attributable to inadequate sanitation and hygiene. Despite this, few national governments have taken concrete steps to embed humanitarian coordination and response capacity within their respective WASH sector (coordination) platforms. National Governments often lack the resources as well as the required skill set to take on this additional responsibility effectively. Additionally the elements of a WASH response are often misunderstood and not seen as priority or critical response.

UNICEF seeks to support governments of countries that have adopted the cluster approach to gradually and progressively start the process of transitioning WASH cluster coordination to national WASH humanitarian coordination mechanism, and build the capacity of national governments to deliver effective WASH humanitarian coordination, preparedness and response even in areas not currently being served by the cluster approach. UNICEF is supporting country specific articulation on how to achieve this. A detailed analysis of coordination needs is crucial to ensure the right support is provided to achieve the desired results.

UNICEF in collaboration with Global WASH Cluster (GWC) and the Cluster Advocacy and Support Team (CAST) have been working with selected emergency prone countries to strengthen national capacity for coordination, and in countries with active clusters advocate and support transformation of “clusters” into a broader national WASH coordination forum.

Benefits:

The benefits are expected to be manifold but chiefly;

• 
  

  Government leads national humanitarian WASH coordination, preparedness and response

  
  


• 
  

  National ownership and investment in humanitarian WASH coordination preparedness and response.

  
  


• 
  

  Humanitarian WASH coordination will be connected to development WASH coordination thus providing sustainability to long term services and facilities.

  
  


• 
  

  Support for resilience within the national system to absorb future shocks.

  
  


• 
  

  National systems and capacity in place for transitioning/development of WASH Cluster/humanitarian coordination platform into relevant institution and processes.

  
  

Methodology

Assessing Pakistan’s readiness to strengthen its humanitarian WASH management and coordination capacity requires a sector-specific contextual analysis of political, economic and social factors which drive sector governance as well as institutional vulnerabilities and capacities at all levels involving all stakeholders. UNICEF is seeking to support country specific articulation on how to achieve an in-depth sector-specific analysis of factors driving and potentially constraining nationally-led humanitarian WASH coordination functions.

The in country review and study will be based on case studies undertaken in other countries where the review was designed around a methodological process which draws from the MoRES^[1] framework, establishing key determinants, bottlenecks and mitigation factors which identify human and financial resources and strategic actions required to achieve desired nationally-led humanitarian WASH coordination outcomes. Specific tools to analyze institutional relationships and bottlenecks have been developed for the country case studies which may be used. This methodological process will be used to define elements of a strategic plan for transition to nationally led humanitarian WASH coordination and is intended for use by UNICEF in convening country Humanitarian WASH dialogue with partners in the context of sector wide reform initiatives.

The Consultant is expected to

• 
  

  Map humanitarian and other WASH or other coordination structures at national and provincial/district level and determine the relevant government institutions and governance architecture/structure that accord accountabilities defined in the respective Government Rules of Business;

  
  


• 
  

  Analyze ownership of national provincial/district coordinator mechanisms in terms of power dynamics and authority, decision making, alignment with the cluster, political commitment and accountability;

  
  


• 
  

  Identify and analyze level of participation, membership and intersectoral decision making in existing national and provincial/district coordination structures, specifically the involvement of WASH sector/cluster partners;

  
  


• 
  

  Analyze the level of national leadership and political commitment (of key high level government department and leaders) to WASH coordination and identify entry points/windows of opportunity for high level political engagement and leadership;

  
  


• 
  

  Conduct capacity, roles, and communication analysis of the existing coordination secretariat and identify action and support to address any gaps and ensure an effective and efficient national / provincial / district coordination structures supporting the whole WASH sector;

  
  


• 
  

  Identify coordination options for the country and justify proposed options, defining the role and form such coordination might take, and respective accountability, direction and membership, function, roles of members and possible funding sources; Identify resource availability, analyze coordination needs and assess government and sector readiness to strengthen humanitarian WASH coordination, including all aspects required for functional and effective coordination (knowledge management, information management,

  
  

[1] MoRES is a conceptual framework for effective planning, programming, implementation, monitoring and managing of results. Originally devised to monitor results for Equity Systems it has broad application where there is need to monitor the achievement of results in a planning process which has complex determinant factors, potential bottlenecks and pathways for mitigation of constraints. Its application in providing guidance for the Humanitarian WASH Coordination Strengthening exercise is deemed appropriate due to the complex nature of institutional and environmental risk factors which have a bearing upon desired outcomes and the need for a clear progress tracking mechanism which permits timely corrective course actions.

Work Assignments, Deliverables & Payment Schedule:

Task to be Performed

Collect and review information mapping institutional structures, information sharing, policies, and sector strategies and existing coordination structures, building upon initially review of KP/FATA and Punjab details.

Development of an inception report defining methodology and work plan (activities and timelines) agreed upon with WASH team Islamabad and for related provinces as per tasks highlighted above. The inception report should include proposed outline of strategy.

Field Visit to 2/3 provinces and one district per province for site visit and consultations with provincial/district government/other partners

Ensure the development of the strategy is a consultative process and provides opportunities for feedback from Sector stakeholders at national and provincial levels.

Visioning exercise: Defining desired outcome and undertaking a bottleneck analysis against 10 determinants outlined in the document “Methodological Process for Strengthening National Humanitarian WASH Coordination”: Identification of key drivers of change and bottlenecks, analyze cause of bottlenecks, define mitigating actions and indictors of progress

Undertake a Primary Stakeholder Analysis, including use of RACI matrix or other relevant tools.

Draft Four Year Strategy/Framework with Action Plan drafted for Pakistan at provincial level (2) in consultation with UNICEF Pakistan, national and provincial governments, sector stakeholders, UNICEF WASH team, academia and other relevant partners as per tasks highlighted above.

Sector stakeholder workshop and/or other methods of consultation to share draft strategy/plan(s). Workshop report finalized and shared at provincial/national levels. Documentation of stakeholder consultations.

Finalization of Strategy/Framework and Action Plan for Pakistan at the provincial (2) and national level, with clear workflow and accountability including milestones (with expected outcomes), budgetary requirements and indicators. The Strategy should include TORs for technical assistance required to deliver on recommendations and actions.

Deliverable

Inception report approved

Field visit(s) / consultation reports

Workshop Report

Bottleneck Analysis report/presentation

Presentation of primary stakeholder analysis

Draft strategy drafted and shared

Summary of consultation workshop and/or comments solicited from stakeholders.

Final draft strategy/framework, taking into account feedback from Government and partners

Estimated Duration of Contract:

Start date: 15 July 2016

End date: 31 December 2016

Qualifications or Specialized Knowledge/Experience Required AND COMPETENCIES

• 
  

  Completion of minimum Master’s Degree qualification desirably in subjects/ areas of WASH, humanitarian programming e.g. Civil or Public Health Engineering, Public Health (MPH), Environmental Health. Note that work experience may substitute for higher degree qualification.

  
  


• 
  

  Knowledge of WASH sector (development and humanitarian) as a whole and its priority issues; an ability to strategize how these sectoral needs are met through collective delivery, extensive experience in urban programming.

  
  


• 
  

  In depth understanding of humanitarian coordination, the transformative agenda and the Cluster Coordination Mechanism

  
  


• 
  

  Experience working directly with donor agencies and government partners an asset.

  
  


• 
  

  More than 10 years of relevant professional work experience, including management level experience.

  
  


• 
  

  Fluency in English (verbal and written). Good written and spoken skills and knowledge of another UN language an asset.

  
  

Competencies:

• 
  

  Analytical, negotiating, communication and advocacy skills.

  
  


• 
  

  Knowledge of the latest developments and technology in urban WASH and related fields.

  
  


• 
  

  Drive for results.

  
  


• 
  

  Managerial skills and teamwork abilities.

  
  


• 
  

  Concise and clear writing skills.

  
  


• 
  

  Computer skills, including internet navigation and various office applications.

  
  


• 
  

  Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships, both within and outside the organization.

  
  

Urgently hiring “Regional Head” for leading School System based in Karachi. Incumbent must have Masters degree with 10- 15 years of experience in similar capacity. Excellent communication skills, Knowledge of business for Franchise systems. Interested candidates may send their resumes to yusra.obaid@irco.com.pk. Mention position in subject line. 

To develop and execute BD plan for the region in terms of student numbers, new business and conduct gap analysis of the entire region.

To conduct reconciliation of all schools at least twice a year and ensure recovery. To strategics on clearance of backlogs.

To provide formal feedback on Academics Deliverable and smooth implementation of training programs agreed with HO Academics team across the region.

To ensure compliance of TE policies/procedures regarding Academics, Marketing, Admin with special focus on QA procedures for establishing new schools.

About CRS:

Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Background:

CRS has been operating in Pakistan since 1954. CRS’ priority programming areas include: primary education, especially for girls; drought mitigation activities; protection assistance for Afghan refugees; and emergency response and early recovery programing. In FY15, the country program mounted four separate emergency responses that included: TDPs in KPK Province, Drought in Sindh, Floods in Punjab and Earthquakes in KPK. Due to influx of emergency funds and ongoing development activities, the country program currently manages a portfolio of more than $7 million. This funding comes from CRS emergency restricted funds and a wide range of external donors including the US Government, UN, and numerous CI members.

CRS Pakistan’s main office is in Islamabad where INGO and Government coordination activities are centered. Programming activities are conducted in field offices or base stations located in three provinces KPK, Sindh and Baluchistan. CRS Pakistan works with 10 local non-governmental organizations/implementing partners throughout the country.

Job Summary:

The primary function of the Head of Operations (HoOps) is to provide leadership and oversight of the country program’s operational support functions including: Finance, Audit/Compliance, Human Resources, Administration, Information and Communication Technology, Supply Chain Management, to effectively and efficiently meet articulated needs, manage risk, increase efficiency and ensure that corresponding systems are in place and applicable, and that CRS and donor policies are consistently applied. With support from heads of departments, the HoOps is expected to lead and oversee activities to strengthen the capacities of CRS staff and partners in management quality. The HoOps is a member of the Senior Management Team (SMT), supports the Country Representative in creating a work environment that motivates and challenges employees to constantly improve performance, and plays a key role in all senior management decisions and initiatives.

Primary Responsibilities:

Leadership and Planning:

1. 
   

   As a member of the Country Program’s senior management team, work with senior colleagues to coordinate efforts with the aim of best serving program participants.

   
   


2. 
   

   Incorporate Operations issues into country strategic planning process. Assess and advocate for needed investments in Operations capacity.

   
   


3. 
   

   Serve as officer in charge of the country program during absence of Country Representative if requested.

   
   


4. 
   

   Attend relevant interagency, sector coordination, and representational meetings as required. Network with equivalent staff in colleague organizations.

   
   


5. 
   

   Work with technical leads to improve Operations capacity, including systems and staffing.

   
   


6. 
   

   Oversees operations functions in field offices by coordinating with Heads of Offices and Deputy Heads of Offices.

   
   

Staff Supervision and Management:

1. Supervise Human Resources /Administration Manager, Finance Manager, IT/Procurement Manager, Compliance, and other Operations managers as appropriate and provide support to field offices. .

2. Ensure that all senior Operations staff have and follow thoughtfully developed performance and development plans that align with Agency standards.

3. Ensure the consistently high performance of these reports by providing direction and coaching as and when needed, though formal coaching as well as frequent informal discussions and feedback.

4. In consultation with CR take responsibility for addressing any performance issues within the operations teams.

5. Ensure that direct and next-level reports are supported in their professional development, by identifying and addressing collective areas of capacity building and by supporting the implementation of individual development plans.

6. Ensure that next level supervisors provide high quality supervision, guidance and coaching to their direct reports, and that they receive whatever support or training they need to do so.

7. Lead the operations recruitment process – including trial period review – of any new staff, and actively oversee the recruitment of any new members of programming or M&E teams.

Human Resource (HR Management):

1. 
   

   Supervise the HR/Admin Manager in Islamabad and Coordinate with the field offices in the strategic management of human resources, including talent mapping, succession planning and career development. Communicate CP priorities and guide him/her to ensure alignment of efforts.

   
   


2. 
   

   Ensure that the country program is adequately staffed to meet the needs of the Agency per the direction of the Country Representative. Ensure that recruitments are conducted as per policy.

   
   


3. 
   

   Ensure compensation policies and practices are administered to support internal equity, market competitiveness and policy adherence.

   
   


4. 
   

   Ensure implementation and continuation of performance management system.

   
   


5. 
   

   Ensure the creation of an environment of care and comfort for all staff.

   
   


6. 
   

   Ensure the integrity (accuracy, security) of information from HR information systems (e.g. NED) .

   
   

Finance:

1. 
   

   Supervise the Finance Manager in the strategic management of financial resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.

   
   


2. 
   

   Engage the finance team in proposal development, ensuring collaboration with the program department that ensures optimal proposal cost applications.

   
   


3. 
   

   Review APP’s and program budgets to ensure that they reflect overall program priorities and expectations, mitigate risks, and reflect maximum obtainable efficiency. Review periodic forecasts with these objectives in mind.

   
   


4. 
   

   Review financial statements to ensure that inter-department coordination and dispensing department behavior is such as to promote budget conformity and good cash management. Work with the Finance Manager to take corrective action when required.

   
   


5. 
   

   Authorize country program expenses. Oversee cost pool management.

   
   

Compliance:

1. 
   

   Act as lead contact and responder for any issues that emerge from internal and external audits

   
   


2. 
   

   Plan, organize, liaise, oversee, and monitor CAP complaints for A-133 and other audits of sub recipients

   
   


3. 
   

   Conduct periodic checks to ensure that CRS is in compliance with CRS and donor standards, and to ensure responsive support to staff, programs, and partners

   
   


4. 
   

   Identify management system weaknesses, establish priorities, provide recommendations for improved systems performance and ensure compliance

   
   


5. 
   

   Ensure that all program resources are used with the highest degree of stewardship

   
   


6. 
   

   Oversee compliance with US Law as it pertains to CRS’ operations. This includes the Patriot Act, FFATA, U.S. export licensing regulations under OFAC and Commerce programs in coordination with HQ Office of Legal Counsel (as applicable)

   
   


7. 
   

   Oversee compliance with local laws. Ensure that legal commitments are made in accordance with local law and US law where applicable. Manage responsibilities that go with an international presence, including country agreements and visa and registration requirements. Identify and work with local counsel

   
   


8. 
   

   Provide timely and efficient provision of appropriate technical assistance to staff and partners in management issues including planning, budgeting, and procurement

   
   


9. 
   

   Incorporate management quality issues into country strategic planning process

   
   


10. 
    

    Ensure that risk mitigation strategies are undertaken, aligned to CRS requirements leading preparation of agency Risk Disclosure Report, donor and local law

    
    

Information and Communication Technology:

1. 
   

   Supervise the IT /Procurement Manager in the strategic management of ICT resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.

   
   


2. 
   

   Apply ICT-enabled change management principles and act as a sponsor for and supporter of change agents. Promote adoption of standardized systems by all staff.

   
   


3. 
   

   Where CP’s engage in ICT4D and other location-specific development projects, ensure the application of GKIM policies, and project management and ICT system planning and implementation principles.

   
   


4. 
   

   Ensure the application of ICT system operation, maintenance, and support principles. Ensure adherence to GKIM standards and protocols related to IT systems. Support management of service requests by facilitating integration with the Global Help Desk.

   
   


5. 
   

   Ensure the application of unique principles of managing ICT vendors

   
   

.

Supply Chain Management/Logistics:

1. 
   

   Supervise the IT/ Procurement Manager in the strategic management of material resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.

   
   


2. 
   

   Ensure efficiency and compliance in local and international procurement.

   
   


3. 
   

   Ensure proper stewardship of CRS resources, and the optimal utilization and maintenance of program assets and resources including proper inventory controls (includes oversight of inventory receiving and shipping as well as warehouse, fleet and asset management and the disposition of assets).

   
   


4. 
   

   Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets. Ensure that in-kind transactions are reflected appropriately in financial statements according to CRS policy.

   
   


5. 
   

   Ensure integrity (accuracy, security) of SCM information systems.

   
   

Security:

1. 
   

   Coordinate with the CR to ensure compliance with CRS policies on security including those that require a Field Security Plan, briefings for visitors, development of and adherence to security protocols.

   
   


2. 
   

   Ensure monitoring of the security situation in the country generally and in CRS operational areas in particular, and communication of appropriate messages to staff.

   
   

Administration:

1. 
   

   Maintain relationships with vendors and service providers and be aware of industry developments impacting CRS administrative procedures

   
   


2. 
   

   Work with senior MQ staff to identify issues with MQ systems and tools, capacity constraints, training needs, etc.. and lead efforts to make improvements as needed

   
   


3. 
   

   Ensure proper stewardship of CRS resources by staff and partners

   
   

Partner Capacity Building:

1. 
   

   Lead relevant CRS staff to help partners identify and resolve management quality issues, and to continually improve quality.

   
   


2. 
   

   Provide timely, efficient, appropriate technical assistance to staff and partners in management issues.

   
   

Key Working Relationships:

Internal:

The Country Representative, Head of Programming, Head of sub-offices, Department Managers, Project Managers and Program Coordinators, Regional Office (particularly the DRD-MQ); HQ- OpEx, HQ Human Resources, HQ Finance, HQ GKIM, OLC

External:

Heads of Caritas Internationalis representatives; Church partners; CRS implementing partners; operational partners and colleague organizations; USAID Mission; UN; and other international donors; Local Government; auditors; banking and insurance Institutions; local legal consuel, service providers and vendors

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

§ Serves with Integrity

§ Models Stewardship

§ Cultivates Constructive Relationships

§ Promotes Learning

§

Head of Operations Competencies

§ Promotes Stewardship of Resources

§ Ensures Principled compliance

§ Proactively Manages Risk

§ Leads Operational Improvements

Qualifications:

§ Master’s degree in international development or related field.

§ Minimum 5 years of directly relevant professional experience in CRS or a similar organization, preferably managing grants from multiple public donors, including USAID; Minimum 2 years successful work experience in emergency program context

§ Demonstrated success in teamwork, staff supervision & development and partner institutional capacity building

§ Understanding of U.S Government grant provisions and guidelines

§ Understanding of key standards and tools for emergency response and recovery (SPHERE, Good Enough Guide, INEE, Do No Harm, M&E Emergencies, etc.)

§ Knowledge of and experience in the Middle East preferred

§ Excellent communication skills, fluent in English (high standard of spoken and written English essential to job performance).

§ Experience managing large, complex U.S. government awards; knowledge of relevant regulations.

§ Understanding of CRS financial and administrative systems (Sun Systems and Vision accounting software), policies, and procedures preferred.

§ Knowledge of procurement and general office administration/management issues.

§ Ability to work in a complex environment and to lead and work with a multi-cultural team.

§ Computer literate in MS Office, internet, email.

§ Strong communications and analytical abilities.

§ Willingness to travel

Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE

Purpose:

The IFRC Country Office is committed to support the PRC in strengthening resource mobilisation and diversify funding opportunities that will contribute to longer-term sustainability of the PRC. This support is well aligned to the Strategy for Implementation and related institutional strengthening of the National Society (NS). One of the components for successful resource mobilisation is designing competitive programme/project proposals and putting forward new applications to international and national donors. Therefore the purpose of the recruitment is to develop programme/project proposals, funding applications in accordance with relevant formats and guidelines, and market the Concept Notes/Plans/Projects/Programmes with International and Local Donors. Key tasks and responsibilities

1. 
   

   Develop proposals and applications according to specific donor requirements/templates as well as developing thematic Concept Notes and proposals with information including, but not limited to Project nature, Objectives/Outcomes/Deliverables, Implementation methods, Timetable, Human Resources, Budget, Standards of Performance, and Evaluation;

   
   


2. 
   

   Writing where necessary, revising, and editing draft documents, concept notes and proposals produced by technical colleagues of the IFRC Country Office and PRC. including Executive Summaries, Conclusions, and Organization Credentials.

   
   


3. 
   

   Prepare presentation by evaluating Text, Graphics, and Binding as well as coordinating printing. Prepare presentation on the proposal by emphasising summary, objectives,

   
   

2

implementation methods, impact, monitoring and evaluation as well as evaluating readability, graphics, design, binding and printing options.

1. 
   

   Maintain quality results by using templates; following proposal-writing standards including Readability, Consistency, and Tone; maintaining proposal support databases.

   
   


2. 
   

   Advise PRC in developing internal standard templates on concept notes, project proposals and applications.

   
   


3. 
   

   Obtain approvals by reviewing proposal with key technical colleagues and relevant Project/Unit Managers at IFRC Country Office and PRC.

   
   


4. 
   

   Gather proposal information by identifying different sources of information, coordinating requirements with contributors and identify as well as communicate risks associated with Proposals/Applications.

   
   


5. 
   

   Determine formulate proposal concepts by identifying and clarifying opportunities and needs through studying requests for Proposals and Applications.

   
   


6. 
   

   Meet Proposal/Application deadlines by establishing priorities and target dates for Information gatherings, writing, review and approval.

   
   


7. 
   

   Monitor, Review and Report on all Marketing activities and results.

   
   


8. 
   

   Develop and implement Marketing Plans/Developments for new and existing Projects and Programmes.

   
   


9. 
   

   Create communications approach that effectively describe and promote the organization and its projects including Graphics, Brochures, Logos and other Promotional Products in coordination with Communication Unit of the IFRC Country Office.

   
   

How to apply:

To apply, please forward your CV to jobs.pakistan@ifrc.org and for job descriptions please https://sites.google.com/site/downloadforjobs/download.

Please mention the position applying for in subject field of the email, otherwise your application may not be considered. Deadline for submission of applications is 26 May 2016. Only short-listed candidates will be contacted.

Quality Assurance Coordinator Pakistan (M/F)

Secours Islamique France (SIF) is a Non-Governmental Organization of international solidarity based in France. Founded in 1991, SIF is a non-profit and non-political organization that intents to help, to bring relief and to protect the lives of those threatened by natural disasters, armed conflicts or by economic collapse. SIF intervenes around the world through operations of emergency relief, rehabilitation and development. SIF provides its help in respect of the cultural diversity, without any distinction of origin, religion or gender.

1. Mission

The Quality Assurance Manager will maintain quality compliance and will provide technical oversight in the monitoring and evaluation of the Pakistan Mission

1. Specific Responsibilities

MONITORING, EVALUATION, ACCOUNTABILITY AND LEARNING

• Ensure quality Monitoring & Evaluation of SIF intervention in Pakistan, with a specific attention to promoting accountability to beneficiaries and relevant stakeholders by developing monitoring and evaluation tools and procedures


• Assist MEAL Officers at bases level through organized internal reporting schedule and formalized processes from Islamabad. Organize field visits on each base on a regular basis.

ASSESSMENT AND PROGRAM PLANNING

• Support the MEAL Manager to lead all assessments and baseline studies to prepare background information and data for design of programs/projects


• Participate in the development of projects documents and development of concept notes and proposals ensuring the quality, accuracy and update of information provided, as well as compliance with donors requirements


• Facilitate assessments and operational research for contextual understanding and identifying opportunities

DATA ANALYSIS AND REPORTING

• Support management and accountability through providing routine, accurate collection and reporting of information that confirms status of program activities based on logframes and M&E frameworks.


• Develop the quality control systems and mechanisms needed to guarantee proper management of information and data.

ACCOUNTABILITY AND COMPLIANCE

• Provide technical oversight on humanitarian accountability staff as well as technical guidance to field-based staff on humanitarian accountability

TRAINING AND KNOWLEDGE TRANSFERT TO NATIONAL STAFF

• Provide mentorship, training and transfer of knowledge in order to autonomize national staff in the quality process management as a final objective of the position.

This is a non-exhaustive list

Profile :

• Master degree in socio-economics sciences


• Field experience in collecting qualitative and quatitative data


• Experience in project cycle management and donor reporting


• Ability to work with data analysis software in a complex security context


• Fluent English

Salary :

1. Wages (defined according to the profile) + per diem


2. Accomodation : guesthouse


3. 12 months contract Quality Assurance Coordinator Pakistan (M/F)

**Secours Islamique France** (SIF) is a Non-Governmental Organization of international solidarity based in France. Founded in 1991, SIF is a non-profit and non-political organization that intents to help, to bring relief and to protect the lives of those threatened by natural disasters, armed conflicts or by economic collapse. **SIF intervenes around the world through operations of emergency relief, rehabilitation and development. SIF provides its help in respect of the cultural diversity, without any distinction of origin, religion or gender.

** SIF is recruiting a head of mission(M/F) to be based in its Islamabad office, and provides the overall leadership and strategic direction for SIF’s operations in Pakistan and for the overall program development and implementation.

**Missions and activities**:

Follow-up and analyze the humanitarian, political, cultural, and economic context Implement the operational strategy of SIF in the country in coherence with SIF rules and in response to the need of populations. Be proactive in elaborating the strategy in collaboration with the headquarter Propose new operational guidelines according to changing context Ensure coordination, development, follow-up, and evaluation of programs implemented in the field Monitor the relevancy, quality and coherence of programs

Follow-up on the safety situation and ensure its understanding to the teams

Ensure the organization of the local and expatriate team: framework, follow-up, supervision, evaluation of HR needs, task and responsibility diving-up

Ensure allocation of financial resources and the necessary means to fulfill the projects Represent SIF among donors, NGOs, international organizations, local authorities, and report all the interviews to the desk officer at the headquarter in your periodic report and on ad hoc basis if necessary

**Profile**:

Minimum 3-5 years experience in a similar position

Confirmed experience in coordination in a country, in positions with significant responsibilities

Good knowledge of English is essential

Experience in team management * Ability to manage local and expat staff * Very good skills in analyzing the context (security, humanitarian…) Contract : * Starting date : ASAP * Duration : 1 year / Renewable

**Terms and conditions**: · Wages to be defined according to profile + per diem * Guesthouse * Return ticket provided, at the beginning and at the end of the mission (only for the country of origin) * Vacation period of one week, each three months (salary maintained) * Health insurance

Skills & Abilities:

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Excellent communication skills 

‘We don’t create

jobs, we make careers!’

IBEX Global – Vacancy

Alert!

o
Title of the Job: Phone Banking Operator

Brief description of the job:

·
Answer calls professionally to provide

information about products and services, take/ cancel orders, or obtain details

of complaints.

·
Keep records of customer interactions and

transactions, recording details of inquiries, complaints, and comments, as well

as actions taken. Process orders, forms and applications.

·
Follow up to ensure that appropriate actions

were taken on customers’ requests.

·
Refer unresolved customer grievances or special

requests to designated departments for further investigation.

Working Hours: 9 hour shift

Requirements (Education): Bachelors qualified

No. of Vacancies: 10

Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment

Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves

Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 13,000 to 18,000 per month

Transport: Conveyance will be provided to

females only, males own transport.

o
Job Location: Karachi