Community Feedback Officer - Female

PURPOSE OF POSITION

Under the support of World Vision Pakistan’s MEAL manager incumbent will support urban program’s MANZIL and CICWB projects in setting up feedback mechanism and keeping it functional. Making sure feedback is properly collected, documented and loops are closed. Incumbent will also be responsible to monitor GPAF partner FPAP-Rahnuma feedback project and ensuring quality and consistency in the report.  In this role incumbent will also be responsible to facilitate visit of World Vision UK and donor visits to Pakistan.

Major Activities:

Setting up feedback mechanism for the MANZIL and CICWB project in consultation with communities and stakeholders (especially women and girls).

Building capacity of the project teams against the defined feedback mechanism and as guided by World Vision Program Accountability Framework and HAP Standard.

Leading/ensuring feedback is collected at the defined intervals in line to agreed parameters.

Ensuring communities especially women and girls understand their role in the feedback mechanism.

Ensuring defined process is followed in collection, analysis and response to feedback is followed.  

Following up on the feedback to ensure all the feedback loops are closed. 

Ensuring financial and programmatic compliance to beneficiary feedback mechanism grant.

Conducting monitoring visits to World Vision UK partner in Pakistan to monitor process and effectiveness of their feedback system. 

Reviewing partner’s reports and providing feedback to improve these for timely submission to World Vision UK. Flagging any issues of importance to be considered immediately.

Knowledge, Experience and Skills:

Master Degree Holder

At least two years of proven M&E/Accountability experience with a reputable international organization.  

Sound reporting writing skill (in English). 

Sound knowledge of  Ms. Office, Excel and Powerpoint and   email software. Preferred will be able ability to use data management applications. 

Knowledge on the geographical areas within Pakistan.

Understands and values diversity and maximizes diversity to achieve organizational goals

Proven experience in customer services.

Has ability to design tools for capturing feedback and documenting it.

Has a strong qualitative data analysis skill.

Understands gender issues well.

Strong commitment to WV’s vision, mission, core values and

Strong communication skill and good temperament to facilitate caller going through stress and trauma.

Ability  to  work effectively under pressure