Customer support executive - Telecom-IBEX Global - A TRG Company

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Working Hours: 9 hour shift

Requirements (Education): Bachelors qualified

No. of Vacancies: 10

Skills & Abilities:

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Proficient with MS Office particularly MS Excel

(Spreadsheet)

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Possess Knowledge of Call Centre Operations

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Must be flexible to work in shifts

·
Excellent communication skills

Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment

Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves

Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 13,000 to 18,000 per month

Transport: Conveyance will be provided to

females only, males own transport.

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Job Location: Karachi 

‘We don’t create

jobs, we make careers!’

IBEX Global – Vacancy

Alert!

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Title of the Job: Customer support executive – Telecom

Brief description of the job:

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Answer calls professionally to provide

information about products and services, take/ cancel orders, or obtain details

of complaints.

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Keep records of customer interactions and

transactions, recording details of inquiries, complaints, and comments, as well

as actions taken. Process orders, forms and applications.

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Follow up to ensure that appropriate actions

were taken on customers’ requests.

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Refer unresolved customer grievances or special

requests to designated departments for further investigation.