Phone Banking Officer

‘We don’t create jobs, we make careers!’

IBEX Global – Vacancy Alert!

• Title of the Job: Phone Banking Officer


• Brief description of the job:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.


• Follow up to ensure that appropriate actions were taken on customers’ requests.


• Refer unresolved customer grievances or special requests to designated departments for further investigation.
  
  • Working Hours: 9 hour shift
  
  
  • Requirements (Education): Bachelors qualified
  
  
  • of Vacancies: 10
  
  
  • Skills & Abilities:
  
  


• Proficient with MS Office particularly MS Excel (Spreadsheet)


• Possess Knowledge of Call Centre Operations


• Must be flexible to work in shifts


• Excellent communication skills
  
  • Age limit: 18 to 30
  
  
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
  
  
  • Gender: Male & Female
  
  
  • Job Shift: On Rotation
  
  
  • Job Type: Full-time
  
  
  • Salary: 12,000 to 18,000 per month
  
  
  • Transport: Conveyance will be provided to females only, males own transport.
  
  
  • Job Location: Karachi
  
  
  • *Email Subject should be “Phone Banking Officer”