Customer Support Executive for OLX

‘We don’t create jobs, we make careers!’

IBEX Global – Vacancy Alert!

• Title of the Job: Customer Support Executive for OLX


• Brief description of the job:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.


• Follow up to ensure that appropriate actions were taken on customers’ requests.


• Refer unresolved customer grievances or special requests to designated departments for further investigation.
  
  • Working Hours: 9 hour shift, 10 am – 7 pm
  
  
  • Requirements (Education): Bachelors qualified
  
  
  • of Vacancies: 10
  
  
  • Skills & Abilities:
  
  


• Should be fluent in English and Urdu. Neutral Accent


• Proficient with MS Office particularly MS Excel (Spreadsheet)


• Possess Knowledge of Call Centre Operations


• Must be flexible to work in shifts


• Excellent communication skills
  
  • Age limit: 20 to 28
  
  
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
  
  
  • Job Shift: On Rotation
  
  
  • Job Type: Full-time
  
  
  • Salary: 20,000 to 25,000 per month
  
  
  • Transport: own transport
  
  
  • Job Location: Karachi
  
  
  • Last date to apply: 29-Feb-2016
  
  
  • Email Subject should be “Customer Support Executive for OLX”