FRONT DESK OFFICER/RECIPTION 2015 Jobs Pakistan Jobz.pk - 2015

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face



respond promptly to customer inquiries



handle and resolve customer complaints



obtain and evaluate all relevant information to handle product and service inquiries



provide pricing and delivery information



perform customer verifications



set up new customer accounts



process orders, forms, applications and requests



organize workflow to meet customer timeframes



direct requests and unresolved issues to the designated resource



manage customers’ accounts



keep records of customer interactions and transactions



record details of inquiries, comments and complaints



record details of actions taken



prepare and distribute customer activity reports



maintain customer databases



manage administration



communicate and coordinate with internal departments



follow up on customer interactions



provide feedback on the efficiency of the customer service process

Education and Experience

High school diploma, general education degree or equivalent



knowledge of customer service principles and practices



knowledge of relevant computer applications



ability to type



knowledge of administrative procedures



numeric, oral and written language applications



product knowledge

Key Competencies

interpersonal skills



communication skills – verbal and written



listening skills



problem analysis and problem-solving



attention to detail and accuracy



data collection and ordering



customer service orientation



adaptability



initiative



stress tolerance You can apply online at vacancy after registering at http://www.jobz.pk site.