Senior Call Center Representative, Multicities - Victor Funding Co.

Job Description

A US based call center is hiring for the position of S.C.S.R (night shift). We’re looking for someone with exquisite communication skills and immaculate marketing skills.

Job Description:

·         Determines requirements by working with customers.

·         Answers inquiries by clarifying desired information; researching, locating, and providing information.

·         Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

·         Fulfills requests by clarifying desired information and forwarding requests.

·         Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

·         Maintains call center database by entering information.

·         Keeps equipment operational by following established procedures; reporting malfunctions.

·         Updates job knowledge by participating in educational opportunities.

·         Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

If you’re capable of delivering aforementioned deliverables then apply with confidence. We look forward to working with you.