Application Support Engineer

Application Support Engineer

Job Type: Permanent Position

Work Location: Lahore (Pakistan)

Qualification: B.S. in Computer Major

Experience: 1 – 1.5 years of experience.

Job Responsibilities:

– Provide level-2 technical support and troubleshooting.

– Help level-I engineers in resolving problems and escalate ticket to level-3 when required.

– Monitor Server & Application Infrastructure using New Relic.

– Investigate/troubleshoot and solve application related queries, by providing more in-depth analysis of the issues.

– Updating self-help documents so customers/employees can try to fix problem themselves

– 24 x 7 x 365 application support with the level-2 team.

Skills/ Experience Required:

– Minimum 1 years of experience with customer support.

– Willing to work in rotating night shifts when required.

– Good communication skills, specially written. Proficient with English.

– Should be able to take initiative and reach out to any team members in order to solve issues.

– Must have entry level experience of Linux/Unix operating system.

– Technical experience in customer support will be an added advantage.