Customer Service Representative, Rawalpindi - Prime BPO

Job Description

The position is of call center executive (outbound customer service & orders – collections). It also consists of calling clients, writing emails to clients, receiving and posting customer’s information into the database.

Tasks

•       Acknowledge and resolve customer complaints;

•       Develop and maintain knowledge of all services offered by the company;

•       Gain an understanding of each customer’s circumstances;

•       Identify customer’s need

•       Keep current with program information, trends and developments in your field;

•       Keep records of customer interactions

•       Write emails to clients and call clients ensure that the customer’s records are kept up to date.

Qualifications and requirements

•       A high school diploma or equivalent;

•       Ability to give full attention to what other people are saying, and to be aware of other’s reactions and understand why they react as they do;

•       Ability to persuade others to change their minds or behavior.

Competencies

•       Self Control, Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

•       Stress Tolerance, Job requires accepting criticism and dealing calmly and effectively with high stress situations.

•       Dependability, Job requires being reliable, responsible, and dependable, and fulfilling obligations.

•       Integrity, Job requires being honest and ethical.

•       Attention to Detail, Job requires being careful about detail and thorough in completing work tasks.