Asst. Manager Products Support, Lahore - ROZEE.PK
Should be able to:
- Strategically manage a team and the responsibilities that come with it.
- Respond to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
- Provide Pre and Post Sales Support to customers over emails and phone.
- Get abreast of ROZEE tools and services
- Perform customer verification
- Able to use company provided software tools
- Proofread content before it goes Live over the website
- Follow-up on missing information by the employers
- Deal directly with customers over the phone and via e-mails
- Keep records of details and inquiries of customer complaints and take action accordingly
- Create and maintain warm & strong client relationship by assisting them in using ROZEE products
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