Customer Support Executive, Karachi - Right Solution
We are looking for a highly motivated individual with prior experience in handling support queries for International clients (US in particular). Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.Job Responsibilities:
Handling customer queries via phone call/email/ticket system and live chatMaintaining customer records
Keeping track of orders and monitoring of design projects
Provide valuable guidelines to customers
Finding upgrades/up sell opportunities
Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.Pick and Drop Facility will be provided.
Please note that this is a 3rd shift job starting from 0700 PM to 0300 AM
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