Customer Support Agent - Domestic

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation

Required Skills:

Proficient with MS Office particularly MS Excel (Spreadsheet)

Possess Knowledge of Call Centre Operations

Must be flexible to work in shifts

Excellent communication skills

Required Qualifications:

Graduate

Bachelors Degree preferably in Commerce / Arts / Communication

Number of Vacancies: 10

Working Hours: 9 hour shift

Gender: Male & Female

Required Maximum Age: 30

Job Shift: On Rotation