Thursday, February 25, 2016

Technical Support Specialist



‘We don’t create jobs, we make careers!’


IBEX Global – Vacancy Alert!


  • Title of the Job: Technical Support Specialist

  • Brief description of the job:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

  • Follow up to ensure that appropriate actions were taken on customers’ requests.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
    • Working Hours: 9 hour shift

    • Requirements (Education): Bachelors qualified

    • of Vacancies: 10

    • Skills & Abilities:


  • Proficient with MS Office particularly MS Excel (Spreadsheet)

  • Possess Knowledge of Call Centre Operations

  • Must be flexible to work in shifts

  • Excellent communication skills
    • Age limit: 18 to 30

    • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

    • Gender: Male & Female

    • Job Shift: On Rotation

    • Job Type: Full-time

    • Salary: 12,000 to 18,000 per month

    • Transport: Conveyance will be provided to females only, males own transport.

    • Job Location: Karachi

    • *Email Subject should be “Technical Support Specialist”



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