Customer Support Agent

We are seeking dynamic “Customer Service Agent” for a UK based Call Center. The candidates should have an exceptional command on English language (Speaking, listening & Understanding) along with decent accent.

Key Responsibilities:

·        Speaking to Engineers on phones to allocate service work

·        Chat to customers via chat /emails

·        Answer calls from customers taking basic information

·        Update / Maintain customer records by updating account information

·        Update all internal systems including CRM/Excel sheet