Computer Support Engineers

A well established IT services providing firm required Computer Support Engineers  to work in night shift Monday to Friday 9:00 P.M – 6:00 A.M, should possess good communication skills with fluency of English.

Description & Specification:

To act as a technical services person remotely addressing various end-user support requests from US based clients.
Microsoft Exchange 2010/2013.
Windows server 2003/2008/2012.
Active Directory/DNS/DHCP.
Group Policy Management.
Virtual Environment Hyper-V /VMware ESXi
Firewalls Juniper/Fort iGATE/ Cyberoam.
Troubleshoot/installation of network printers.
Symantec Backup Exec 2010/2012/2014/2015 and Veeam Backup and Replication.
Desktop support & Server Support.
Performing routine audits of systems and software.
Troubleshoot issues related to client server connectivity.
Resolving problems both directly from customer and through technical escalation.
Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.
Responsibility for documenting the configuration of the system.
Analyzing system logs and identifying potential issues with computer systems.
EXPERIENCE:   2-4 YRS

Qualification:  Having computers degree from reputable university preferably (NED/ Sir Syed/Hamdard /FAST/ University of Karachi

Compensation:  50k-90k(depends) and other fringe benefits as per company policy.