2nd level Operations Job stage 4
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals. This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
2nd Level Assurance Support Activities 2nd Level Incident Management Problem Management System Administration 2nd Level Billing Operations
Core Competences: Knowledge of Managed Service Telecom Operations Practice Presentation & Communication Skills Knowledge sharing Problem Solving and strategic thinking Ericsson Knowledge Language Skills Delivering Results & Meeting Customer Expectations Analyzing Working with People Creating & Innovating Applying Expertise and Technology
Minimum Qualifications & Experience Requirements: [Bulleted list item]
Preferred Qualifications & Experience Requirements: Problem solving and trouble shooting skills Good communication skills Cost Awareness Social skills and awareness
Additional Requirements, Physical Demands, Region/Local Specifications: [Relocation, certifications, travel requirements, immigration, and background checks, etc.] [Local specifications, legal disclaimers, Conclusion, as applicable]
Primary country and city: Pakistan (PK) || Other/Not Applicable || No Selection || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Job Segment: Telecom, Telecommunications, Operations Manager, Consulting, Technology, Operations
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