[Full-time] Office Manager at Mone One Relocation
The Candidate should be a team expert with regards to product / service
knowledge and delivery. They should have superior knowledge of Customs through Air/Sea, International procedures, the industry and the relocation and moving process in general.
They should play an active role in inspiring other members of the team.
They should provide both formal training and informal coaching for new co-ordinators.
They should act at all times as an example for other team members.
The Manager should be an effective ambassador for the Company, able to meet with
accounts or agents.
A Senior Manager should be in a position where they call upon supervise co-ordinators for assistance with some of their day to day role responsibilities, including assistance with pricing and tenders
Responsibilities
1.) Move Management
- Manage moves from inquiry to closing.
- Actively manages file to International Relocation standards, acting within company
guidelines at all times.
- Ensure client records on company computer system are accurate and entered in a
timely manner by Co-ordinators.
2.) Account Management
- Continuously seek opportunities to sell services to assignees and accounts.
- Proactively assist clients with all queries and obtain information when answers not
known.
3.) Quality awareness
- Responds to any customer issues or complaints by liaising with your Coordinator and Quality Assurance.
- Demonstrates proactive approach to potential problems, acting to resolve them quickly.
- Seeks opportunities for improving quality and willingly share innovative ideas.
4.) Team work
- Establish & maintain good working relationships, within team, with other departments & with subcontractors and suppliers.
- Make Sure that all inter-departmental queries in a timely & friendly manner.
- Ensure relevant parties (Sales, crews, Ops, Relo, Furniture Rental, Concierge, Warehouse, Agents & subcontractors) receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move.
- Ensure client satisfaction by providing seamless back up cover to other team members
5.) Integrity
- Demonstrate continual awareness of Company core values
- Deal in an ethical & honest manner in all ways
- Support the company & team in all activities, and promote good will
In addition:
- Act as team expert
- Inspire other team members
- Lead formal training sessions
- Provide informal coaching for team members
- Represent Sterling to clients
- Assist the Relocation Manager with ad hoc tasks as and when needed.
Skills Required:
Full experience and accurate knowledge of all aspects of the Moving Co-ordinator roles in
their team. Basic knowledge of all other Co-ordinator roles in the company (i.e. both
moving services and relocation services).
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