Customer Service Representative, Karachi - Softnology Systems (Pvt) Ltd
Click here to view company profile. Full Time/Permanent ( rotating )Serves customers by providing product and service information; resolving product and service problems.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide customers with product and service information.Transfer customer calls to appropriate staff.Identify,research, and resolve customer issues using the computer system.Follow-upon customer inquiries not immediately resolved.Complete call logs and reports.Research billing issues.Recognize,document and alert the supervisor of trends in customer calls.Recommend process improvements.Other duties as assigned.Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
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